MKE Vape Wholesale

Exchange & Returns

EXCHANGE / RETURNS​

Our goal is to ensure every customer has a great experience shopping with us. We want you to be satisfied with your order and we try to make every effort to ensure customer satisfaction. We work hard to accurately describe our products and photograph our merchandise. Please see below for additional details about what can be returned and exchanged prior to placing an order.

eJuice

E-juice is very subjective. There’s not much difference in having a room full of people test out a dessert and asking everyone their opinion. What one or many may adore, you may not. The process of finding a new juice is similar to taking a chance at a restaurant you’ve never been to and ordering an entree you hope you’ll love. A lot of searching, researching, and trying new e-juices goes into finding your go to flavors. While we understand the frustration of purchasing a juice you may not adore or even flat out hate, unfortunately we cannot accept returns or exchanges on e-juice. Once an e-juice is opened, there is not much we can do with it. And that brand new bottle of e-juice that you tried and hated might have been a brand new bottle of e-juice that a different customer tried and loved. Regardless the juice was unopened or tried, it’s unsanitary and against the law to resell a bottle of juice that was previously shipped to a customer. While we would love to be able to exchange a juice you don’t like for a different juice, but there’s no guarantee that you’ll like the replacement you have chosen and it would be impractical for us operate this way. Should you have an issue with an e-juice you have purchased from us, you are welcome to contact the manufacture directly as they may solely be able to better assist you in finding a solution. And generally, e-juice manufactures are very good about helping customers if you contact them directly. As for us, we cannot accept returns or exchanges on e-juice due to strict sanitary and hygienic regulations. All e-juice purchased from Vape Royalty® are final regardless if the item(s) you’d like to return or exchange is in new, used, opened, etc condition.

Coils & Cartridges

The lifespan of a coil and cartridge (example: pod system cartridges) is based on many variables and factors; the e-juice (example: sweet and creamy juices tend to gunk/clog coils), how well the coil is primed before use, the wattage you vape at, the temperature you let your coil get to, if the coil becomes dry when vaping, how often you vape, if you inhale hard enough to continuously wick your coil, if you allow your coil cool down in between vaping, if you ‘chain-vape’, etc. It’s also very easy and common to not realize minor mistakes your making that are causing your coil to become damaged faster. In addition, some coils have very short lifespans in general where other brands tend to have a longer lifespan. It’s also impossible to determine what the issue was that caused the coil to prematurely go bad whether it be improper care/use or the nature of that particular coil or cartridge. All coils and cartridges sales that were purchased individually and coils and cartridges that were included with a different item from Vape Royalty® are final regardless if the item(s) you’d like to return or exchange is in new, used, opened, etc condition. Vape Bling From assembling our bling vape kits, to custom crystallizing a vape, none of the vape bling we carry is purchased by the box and resold. All of our vape bling items are made to order. This means once you place an order, our custom bling department custom creates the item(s) you ordered specifically for you. For this reason, cancellations, returns, and/or exchanges are not accepted for custom bling items. All custom bling items purchased from Vape Royalty® are final regardless if the item(s) you’d like to return or exchange is in new, used, opened, etc condition.

Drip Tips

For hygiene and personal safety of our employees and customers, we do not accept exchanges or returns on drip tips. All drip tips purchased from Vape Royalty® are final regardless if the item(s) you’d like to return or exchange is in new, used, opened, etc condition.

Batteries

We cannot determine if a battery has been used, therefore, we do not accept exchanges or returns on batteries purchased individually, batteries included in a kit, batteries included with a mod, and/or batteries included with a different item. All batteries purchased individually, batteries included in a kit, batteries included with a mod, and/or batteries included with a different item from Vape Royalty® are final regardless if the item(s) you’d like to return or exchange is in new, used, opened, etc condition.

 

Other Items

For all items purchased that are not outlined above, at our desecration, you may return and/or exchange an item that is eligible to be returned and/or exchanged within 15 (fifteen) days of your tracking number stating your package was delivered. To request a return or exchange on a item, you must contact us using our contact form within 15 (fifteen) days of your tracking number stating your package was delivered. Our customer service department will give you further instructions and may ask you questions regarding your return or exchange. Vape Royalty® does not issue pre-paid shipping labels and does not pay for the return shipping cost on item(s) being returned and/or changed. When shipping an item(s) back for a return and/or exchange, we strongly recommend you choose a shipping method that includes a tracking number and you keep your return tracking number for your records as Vape Royalty® will not be held liable for those that get lost in transit.

 

Once we receive the return and/or exchange, our returns department will carefully inspect the return. All item(s) must be packaged carefully and received back in new, unused, undamaged, resellable, and in brand new condition. Items will not be refunded and/or exchanged until we have received the item back and determined it was received in new, unused, undamaged, resellable, and in brand new condition. All returns and exchanges are subject to a 15% re-stock fee which will be deducted from your refunded total.Do not ship the return/exchange back without bubble wrapping the item(s) and ensure the item(s) you ship back do not move inside the box or package. Failure to carefully and thoughtfully package the item can result in the item being damaged in transit in which damaged items will result in a refusal us accepting the item(s) for return.

We will not accept a return and/or exchange for an item if you have opened the item, tested the item, tampered with the item, etc. This includes items that have been tested and “cleaned”. If we find that the item received is not in new, unused, undamaged, resellable, and in brand new condition, we will notify you and will ship/return the item back to you at your shipping expense only meaning only if you pay the return shipping will the item be returned. Items received that are not in new, unused, undamaged, resellable, and in brand new condition in which the customer refuses to pay for the return shipping within 30 (thirty) days of us receiving it will be considered abandoned and discarded.

If you are unhappy with an item that we can not offer a return and/or exchange on, we suggest you contact the manufacture directly as they may solely be able to better assist you in finding a solution. Please advise that regardless of the manufacture’s comments or direction, we do not assist with warranties and/or exchanges between you and the manufacture. And while we cannot accept exchanges or returns on these items, we always appreciate your feedback. Your feedback is important to us, as it gives us a better insight on what to offer, what to bring in, or what to stop offering.

Are you 21 or older? By entering this site you are stating that you are of legal age to purchase smoking products. Use at your own risk. Please verify that you are 21 years of age or older.